GENERAL TERMS & CONDITIONS

1. General company information
Registered Company Name: ABI Trading Co
VAT Number: NL854699521B01
CoC number: 62181777
Email: [email protected]
Website: http://www.thewalkbespokeshoes.com
Telephone: +31 (0)6 15037779

2. Orders
All orders are subject to acceptance and availability. ABI Trading Co (hereafter referred to as its brand name “The Walk”) reserves the right to refuse any sale or transaction to any individual or entity at any time. The Walk reserves the right to change any service, price, product specification and availability at any time and without prior notice.

3. Returns Policy
The Walk takes pride in the fact that everything we do, is done by hand, the old fashioned way. From taking measurements, to cutting leather, stitching and fitting heel tips: your shoes go through a meticulous process involving over 250 individual steps, to ensure a perfect fit, style and durability.

There can be deviances in (e.g.) sewing patterns, holes punched in the leather for brogues, or placement of a buckle. This is part of the hand made process and The Walk cannot be held liable for occurrences thereof. Pictures displayed on the website are for reference only.

It can however occur that you are not satisfied with what we have provided. We will always do our best to make up for whatever has gone wrong.

You can return the product for a replacement if the product:

1. Objectively does not match your measurements taken at the time of measurement;
2. Has an leather type that does not match your order;
3. Has a personalization or customization that does match your order.

The Walk will issue a replacement:
1. If you return the product to us within 10 working days after delivery;
2. If the product has not been worn;
3. If the product has not been monogramed or otherwise personalized.

4. Warranty Policy
The Walk provides a 12-month full warranty on all of its products related to:

1. Stitching;
2. Welting

This warranty applies when the product was used under normal conditions for the purpose for which the product was designed.

This warranty does not apply to:

1. Normal wear and tear of uppers, soles and heel tips;
2. Damage related to alteration, accident, misuse, improper care, or negligence.

In the case of a manufacturing defect as stipulated above, we will firstly repair the product to our capability. If the result is unsatisfactory, we will issue a replacement.

5. Payment
All prices mentioned on the website are in EURO and VAT included.

Your will receive an invoice that will specify the price per item and VAT and shipping charges if applicable.

iDeal, bank transfer, cash or debit card payment (in the store) are the only accepted forms of payment.

6. Shipping
Unless agreed otherwise, all items will be shipped in a shoebox, insured with track & trace via the Dutch Postal Service, Fedex, UPS or DHL. Title to the goods will pass to you, the buyer, upon confirmed delivery of the goods.

The Walk is not responsible or accountable for any additional taxes and duties that may occur at the customs of the destination country other than The Netherlands.